Support ethnic minorities through contact centre industry training and employment
Support ethnic minorities through contact centre industry training and employment
Job specific training for people of diverse race to develop a career in contact centres
The venture will develop job training specific for contact centres to equip people of diverse race with the necessary skills, knowledge and mindset for jobs in contact centres. Call Centre Association Limited, operator of the project, will set up a small scale contact centre to provide on-the-job practice for people of diverse race to enhance their success rate in getting jobs. It will collaborate with organisations providing support for people of diverse race and solicit public and private organisations/companies to sign up to offer contact centre jobs for the trained people of diverse race.
- Click on the image below for a video featuring the venture, produced by a team of young people under the Social Innovation Short Film Sponsorship Scheme.
Name of Organisation
Call Centre Association Limited
Approved Funding Amount
HK$499,943
Funding Period (Status)
1.5 years (Ended)
Impact/Outcomes
- Trained about 120 people of diverse race, 24 of whom were employed in contact centres
- Engaged 12 employers that have contact centre operations
Website