Food Support
Flagship Project

To facilitate extensive cross-sector collaboration for achieving
large scale results

To address poverty issues that are of major public concern and have greater social impact, the SIE Fund Task Force is looking for areas of unmet demands and service gaps where there is a need for greater co-ordination and collaboration to achieve result. In this regard, the Task Force has shown concern for food support service in Hong Kong.

 

Having regard that the food support service sector as a whole is facing challenges, such as lack of information, unmatched supply and demand, as well as high running cost, the Task Force has decided to take on a flagship project which aims at enhancing the efficiency and effectiveness of the overall food support service in Hong Kong.


Intermediary

To design, set up and operate
an inclusive platform

The SIE Fund engaged St. James' Settlement (SJS) as the intermediary in 2016 to launch its first flagship project in capacity building to enhance the efficiency and effectiveness of food support services in Hong Kong. SJS is responsible for designing, building and operating an inclusive platform for different stakeholders of the sector, including food donors and food support service operators, to coordinate information sharing on the demand and supply of food items and related services.

More details on the operation of the platform can be found in the video:



Development and Accomplishments of the First Stage

Collaborative platform to enhance
the overall efficiency and effectiveness
of the sector

During the first year of intermediary engagement, SJS commissioned a territory-wide study to better understand the whole food support service sector. (click here for the executive summary of the baseline study)

Making use of information technology and data analysis, FOOD-CO is the first all-dimensional collaborative platform in Hong Kong to connect food support service operators, food donors, supporting organisations and volunteers to enhance the effectiveness and efficiency of the food support service. FOOD-CO first went on trial in Kwai Tsing, Kwun Tong and Yuen Long in May 2017 (click here for related press release). SJS commissioned a social impact assessment for the pilot run of FOOD-CO to understand and analyse the impact of FOOD-CO during the six-month pilot run. The result shows that the target outcome indicators are all overachieved in the three pilot districts (more details can be found in the executive summary of the social impact assessment for pilot run of FOOD-CO and the press release).

Since November 2017, FOOD-CO has expanded to cover all 18 districts across Hong Kong. In 2018, SJS commissioned another social impact assessment for the full scale implementation of FOOD-CO. When comparing the findings with those from baseline survey, all four outcome targets had been overshot (more details can be found in the executive summary of the social impact assessment for the full scale implementation of FOOD-CO). Details as follows:

The daily number of meals served was 33164 in 2016. The outcome target is set for an increase of 50% in 2018. The actual result is an increase of 83%.  The daily number of beneficiaries was 14825 in 2016. The outcome target is set for an increase of 30% in 2018. The actual result is an increase of 78%.  The volume of food surplus donation was 601 tonnes in 2016. The outcome target is set for an increase of 25% in 2018. The actual result is an increase of 66%.  The number of food support service points was 161 in 2016. The outcome target is set for an increase of 100 service points in 2018. The actual result is an increase of 191 service points.

* Data adopted from the baseline study conducted by Social Policy Research Limited in 2016
# Figures adopted from the Social Impact Assessment on FOOD-CO conducted by Social Policy Research Limited in 2018


 

Operators can share the best practices and better coordinate their operations through this platform. Donors can also reach out to suitable operators for more efficient food donations. Members of the public and people in need can better understand different food support services in their own districts. Public awareness programmes are also held to let people know more about food support services in Hong Kong.

Read more


FOOD-CO 2.0

To further enhance the capacity
of the sector and encourage
food surplus donation

The first stage of FOOD-CO was completed in May 2019 with significant results. With additional funding from the SIE Fund, SJS launched the second stage of the project "FOOD-CO 2.0" in July 2019 to further enhance the efficiency and effectiveness of the food support service sector and step up advocacy for donation of food surplus with wider adoption of information technology. FOOD-CO 2.0 includes development of an automated one-stop logistics system comprising food delivery and temporary storage services to support the operation of food support service operators and their service expansion, as well as the establishment of a one-stop volunteer recruitment and training platform to assist small- and medium-sized operators in terms of workforce. Besides, by initiatives such as introducing an artificial intelligence chat robot (i.e. Chatbot), FOOD-CO 2.0 also facilitates an automatic donation process in order to encourage more individuals and corporates to donate surplus food, thus enabling more needy people to receive food assistance with FOOD-CO. Read more

For more details, please refer to FOOD-CO website.